Surewim is committed to protecting the privacy and personal data of every player. This document clearly explains how we collect, use, and safeguard your information.
Every aspect of data handling at surewim is built on six core principles that protect your interests as a player.
Your personal data is never sold, rented, or shared with any third party for marketing purposes without your consent.
All data stored and transferred through the surewim platform is protected with 256-bit SSL encryption — the same standard used by major banks in Malaysia.
Your data is used only for the purposes stated in this policy — account management, transaction processing, and service improvement.
You have the right to access, correct, and request deletion of your personal data at any time via your account settings or by contacting our support team.
Surewim complies with the Malaysia Personal Data Protection Act (PDPA) and all applicable data protection regulations in force.
You may opt out of marketing communications at any time. Important account and security notifications are not affected by this choice.
Surewim ("we", "Platform", or "surewim.com") takes your privacy seriously. This Privacy Policy clearly explains how we collect, store, use, and protect your personal information when you use our online betting platform.
This document applies to all surewim platform users, including visitors, registered members, and active players. By using our website or services, you acknowledge that you have read and understood this policy and agree to how we handle your personal data as described herein.
Depending on how you interact with the surewim platform, we may collect the following categories of data:
| Data Category | Example Information | Collected When |
|---|---|---|
| Identity | Full name, date of birth, identification card number | Registration & KYC |
| Contact | Email address, phone number | Account registration |
| Finance | Bank account number, account holder name | Deposits & withdrawals |
| Technical | IP address, device type, web browser | Every visit |
| Usage | Betting history, games played, active session time | While playing |
| Communication | Support chat logs, emails sent | Support interactions |
Surewim collects your personal data through the following methods:
The personal data we collect is used for the following purposes:
Surewim does not sell or disclose your personal data to third parties for marketing purposes. However, we share data in the following limited situations:
Surewim implements robust technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse:
While we take all reasonable precautions, no system for transmitting data over the internet is truly 100% secure. We therefore also encourage you to take personal protective measures, such as using a strong password and not sharing your login credentials.
Surewim uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the surewim platform.
Surewim retains your personal data for as long as necessary to fulfil the purposes stated in this policy or as required by law:
When data is no longer required, we will delete or destroy it securely in accordance with established procedures.
As a surewim player, you have the following rights regarding your personal data:
Requesting a copy of the personal data we hold about you.
Requesting correction of inaccurate or incomplete data.
Requesting deletion of personal data under certain circumstances permitted by law.
Objecting to the processing of your data for direct marketing purposes at any time.
Requesting restriction of data processing in specific situations while a dispute is being resolved.
Receiving your data in a machine-readable format for transfer to another platform.
To exercise any of the above rights, please contact the surewim customer support team via Live Chat or our official email. We will process your request within 30 business days. In some cases, we may require identity verification before processing your request.
Surewim strictly does not provide services to individuals under the age of 18. Our platform does not knowingly collect personal data from children or minors below the specified age limit.
If we find that personal data has been collected from someone under the age of 18, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who suspect their child has registered an account at surewim are asked to contact us immediately.
The surewim platform may contain links to third-party websites or platforms, such as game providers. surewim is not responsible for the privacy practices of those platforms. We encourage you to read the privacy policy of each platform you visit separately. This Privacy Policy applies only to surewim.com and services operated directly by surewim.
Surewim reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. In the event of a material amendment, we will:
Continued use of the surewim platform after the effective date of any amendment constitutes acceptance of the updated Privacy Policy. We encourage you to review this page from time to time.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us via:
For more information about your rights, please also refer to Terms and Conditions us or visit the FAQ for answers to frequently asked questions.
With bank-grade security and a full commitment to your privacy, surewim is a platform you can trust completely.
See also: Terms and Conditions · Responsible Gaming · FAQ